Shipping policy

Polenox Shipping Policy

We’re excited to get your order into your hands as quickly as possible. Polenox partners with trusted fulfillment providers (including Zendrop) to deliver your product efficiently and securely.

📦 Order Processing
All orders are processed within 1–2 business days. You will receive an email confirmation with tracking details once your item has shipped.

🚚 Shipping Times

• Standard shipping typically takes 6–10 business days from the date of shipment.

• In rare cases, shipping may be delayed up to 12 business days due to customs, carrier delays, or high order volume.

🌍 Where We Ship
We currently ship to customers in the United States and select international destinations. Please check availability at checkout.

📫 Tracking Your Order
You will receive tracking information via email once your item has shipped. If you have any issues tracking your order, feel free to reach out to us at support@polenox.com.

⚠️ Shipping Delays or Issues
While we do our best to ensure timely delivery, we are not responsible for delays caused by shipping carriers or customs clearance. If your package hasn’t arrived within 12 business days, please contact us.

Have any questions about your order status or delivery? We’re here to help—just reach out!