Refund Policy

Polenox Return and Refund Policy

At Polenox, your satisfaction is our priority. While we hope you love your purchase, we understand that sometimes things just don’t work out. That's why we offer a 30-day return window on all orders—no questions asked.

Return Window
You may return any item within 30 days of delivery for a full refund, provided it meets the conditions below.

Return Conditions
To be eligible for a return:

• The item must be unused and in the same condition that you received it

• It must be in the original packaging

• Proof of purchase (order confirmation number or receipt) is required

Refund Process
Once we receive and inspect your returned item, we will send you a confirmation email. If approved, your refund will be processed automatically to your original method of payment within 5–10 business days.

How to Initiate a Return
To start a return, please contact us at support@polenox.com with your order number and reason for return. We will provide instructions on how and where to send your item. Please note that you are responsible for return shipping costs unless the item is defective or incorrect.

Discouraging Excessive Returns
We aim to offer generous customer service, but frequent or suspicious return activity may result in account flagging or order limitations. We encourage you to shop mindfully, and reach out to us with questions before placing your order.

Non-Returnable Items
Items that show clear signs of wear, damage, or modification may not be eligible for a refund. Final sale items are also non-returnable unless defective.

Have questions before ordering? Contact us anytime—we're happy to help you make the right choice.